Stakeholder Engagement

The Asset Management Company strive to build relationships with each stakeholder as described below as well as engage in interactive communication. The following section introduces each of the initiatives taken by the Asset Management Company for each stakeholder.

Improvement of tenant , property management company, hotel operator and other supplier satisfaction and comfort etc.

Improvement of Tenant Comfort

We carry out various work to improve tenant comfort, including renovating common areas and creating barrier-free access. We also regularly conduct air environment measurements to maintain good air quality in office spaces.

Improvement of Tenant Safety and Security

MTR works on the safety and security of tenants and visitors.In order to strive to provide buildings and services that give consideration of tenants and visitors, MTR works on disaster prevention and BCP such as a regular anti-disaster drills, Installation of emergency power supply systems, and emergency stockpiling

(Examples of introduction)
・　Free provision of storage space for emergency supplies to tenants
・　Installation of emergency power source equipment
・　Renovation work for universal design
・　Installation of emergency boxes in elevators　　　　　　　　　
・　Disaster toilet stockpiling
・　Separation of smoking and non-smoking areas
・　Provision of AEDs
・　Provision of Christmas tree and other decorations

Conduct Satisfaction Surveys of Tenants/Hotel Operators

The Asset Management Company regularly conducts satisfaction surveys of tenants and hotel operators regarding the operation of the properties. The results of the survey are used as reference for the Asset Management Company's property management and also shared with property management companies, etc. for the purpose of improving property management.

Hold Regular Meetings with Tenants/Hotel Operators

Regular meetings are held with tenants and hotel operators regarding hotel operations, etc. At the regular meetings, hotel operation and property management policies are shared among the parties concerned, and progress management is regularly implemented to optimize hotel operations.

Hold ESG Seminars with the Participation of PM and Hotel Management Parties

For the purpose of deepening the knowledge of ESG to promote the Sustainability Policy to all parties concerned, ESG seminars are held by external lecturers with the participation of hotel management parties.

Building Collaboration Systems with Hotel Management Parties and Other Business Partners (Suppliers)

In selecting and assessing hotel management parties and other business partners (suppliers), the Asset Management Company considers the status of their sustainability initiatives as one of the criteria and confirms their systems for environmental considerations and community contributions, as well as their cooperation with the sustainability initiatives of the Asset Management Company.

Initiatives for Hotel Users

Hotel User Comfort Initiatives

In cooperation with hotel operators and property management companies, we are responding to new customer needs such as converting some guest rooms into working spaces, while also implementing initiatives for health, safety and hygiene, barrier-free access, etc.

COVID-19 Prevention Measures

Each hotel is taking measures to prevent COVID-19 infection based on hygiene management programs formulated by each hotel chain. For example, Courtyard by Marriott Shin-Osaka Station is implementing the following measures.

(Public Space Measures)
・ Installation of hand disinfectant 　　
・ Reinforcement of regular disinfection
・ Masks when serving customers
・ Regular ventilation
・ Change in how food is served

(Staff Measures)
・ Masks and hand sanitization before and after work 　　
・ Physical condition checks
・ Encouragement of hand washing, gargling, and coughing etiquette
・ Increased hand sanitizers in back areas
・ Hand washing/sanitization every 20 minutes for service staff
・ No necessary business trips or overseas travel

Introduction of Pure Wellness Rooms

In response to social needs amid the COVID-19 pandemic, in addition to measures taken by each hotel, Hilton Odawara Resort & Spa, Courtyard by Marriott Tokyo Station and Courtyard by Marriott Shin-Osaka Station have made some guest rooms “Pure wellness rooms” which provide a high-quality clean air environment and have been introduced in hotels around the world.

Initiatives for Local Communities

We have participated in/supported community events and organized community clean-up campaigns as contribution to local communities.

Cooperation with Local Events

We endeavor to contribute to the sustainable development of local communities by participating in various community development-related councils and participating in and cooperating with local events.

Tokyo Shiodome Building

Including financially contributing to the town management company of the Shiodome area in which Shiodome Building is located.

Midosuji MTR Building

Signing a local townscape planning agreement designed to improve the value of the Midosuji area in which Midosuji MTR Building is located.

Hilton Odawara Resort & Spa

As a charity event every year, in 2020, part of the sponsorship money was donated to each elementary and junior high school in Odawara City as well as orphanages, their supporting NPOs and elderly welfare facilities.

Courtyard by Marriott Tokyo Station

Participated in the EDO ART EXPO, a local event.

Local Volunteer Activities

SHIBUYA FLAG

From the perspective of contributing to local society and communities, MTAM requires its employees to take a small part of their working hours for participation in cleaning activities carried out in the Shibuya area where properties owned by MTR are located.

Cleaning Activities around Shibuya area
(SHIBUYA FLAG)

Hilton Odawara Resort & Spa

Hilton Odawara Resort & Spa carried out the following local volunteer activities.

・ Cleanup activities around Odawara Castle
・ Food bank distribution to single-parent families in Odawara City five times a year
・ Material support for areas affected by the Atami-Izusan landslide

Cooperation with Local Communities

Installation of Bicycles for the Community

We make part of the sites of real estate owned by MTR available for the installation of cycle ports for shared bicycles.

Provision of community cycle system
(Kioicho Building)

Cooperation in a Decarbonized Regional Transportation Model Through EV Car Sharing

Hilton Odawara Resort & Spa installed a station for eemo, an eco-friendly electric vehicle car-sharing service. The eemo service supports not only transportation but the community by running mainly on locally generated electricity in normal times and serving as emergency power sources during disasters.

eemo Station
(Hilton Odawara Resort & Spa)

Support for Local Elementary School Children in Leaving School

Hilton Odawara Resort & Spa provides free hotel shuttle bus service on days when local elementary school has morning classes as an alternative means of transportation for children in leaving school in place of the reduced public bus service.

Activities for social issues

Cooperation in Zero Emission Tokyo Strategy

To cooperate with the Tokyo government in the Zero Emission Tokyo program targeting zero CO2 emissions by 2050, the Company donated CO2 reduction credit of 15,007 points to the Tokyo government in October 2020 based on Tokyo Cap-and-Trade Program.

Participation in “EARTH HOUR2022”

Courtyard by Marriott Tokyo Station, Courtyard by Marriott Shin-Osaka Station and Hilton Odawara Resort & Spa participated in EARTH HOUR 2022, a global event organized by WWF (World Wide Fund for Nature) to demonstrate the will to prevent global warming.

Cooperation in the activities of the Japanese Red Cross Society

As a gesture of its endorsement of the activities of the Japanese Red Cross Society, MTR has been cooperating with the educational activities of the Red Cross by displaying its posters in owned properties.

Disaster Response

Implementation of Disaster Drills

We regularly conduct disaster drills in collaboration with Hotel operators at properties owned by MORI TRUST REIT in an effort to increase disaster prevention awareness.

Collaboration with Sponsor Group

MTR has concluded a Basic Agreement Concerning Cooperation for Large-scale Disaster Response, etc. with Mori Trust Group Companies to strengthen cooperation for large-scale disaster response. MTR will cooperate with the sponsor group in areas such as human support, technical support, physical support such as emergency supplies and the provision of disaster information in relation to the properties owned by MTR, which entrusts management to Sponsor Group companies pursuant to the Master Lease Agreement and the Property Management Service Agreement.

(Reference) Initiatives for Local Communities by Mori Trust Group

Our sponsor MORI TRUST CO., LTD. has formulated the Kamiyacho God Valley Vision as its vision for new urban development in the Kamiyacho area of Toranomon in Minato Ward, which is being development as a new international hub of Tokyo.
Through initiatives such as the promotion of the SDGs in urban development, the creation of areas that will encourage creativity, the adoption of the technologies of the future and next-generation services, the formation of a diverse community and the staging of collaborative events in the area, MORI TRUST CO., LTD. is working with the people of Kamiyacho to create the future.

SDGs -Realization of a Sustainable Society-

Our sponsor has adopted the SDGs-realization of a sustainable society, as one of the four pillars for achievement of its Kamiyacho God Valley vision and, through initiatives with individual companies and groups for achievement of the SDGs, it is pushing ahead with urban development in each area and collaborating with local stakeholders to solve social issues.

For further details on the Kamiyacho God Valley Vision　(Japanese only)

Initiatives for Employees

In accordance with the provisions of the Act on Investment Trusts and Investment Corporations, MTR is not allowed to recruit employees and the officers and staff of MTAM are responsible for its operation to all intents and purposes. Entrusted with asset management by MTR, MTAM develops human resources through initiatives such as those shown below in order to achieve a high level of asset management.

Initiatives for Human Resource Development

The Asset Management Company's Employee Training

The Asset Management Company bears the cost of participation in training and examinations and other activities to support all officers and employees (including contract employees etc.) in gaining qualifications and developing necessary business skills in order to improve their professional skills.
The Asset Management Company’s employees also take part in diverse human resource development programs prepared by MORI TRUST CO., LTD. which is the Asset Management Company’s sponsor.

（Asset Management Company Training Program）
・Internal training on compliance, personal information protection, etc.
・External training on sustainability by ESG experts
・External training on DEI (Diversity, Equity and Inclusion) by ESG experts
・Study sessions on real estate by university professors

（Support for acquisition of various qualifications and participation in external training courses）
・Acquisition of real estate-related professional certifications, such as a master's degree from the Association for Real Estate Securitization and a certified real estate transaction specialist
・External training in accounting and taxation practices
・External training on compliance

(Sponsor’s Human Resource Development Programs)
(1) MT TALK:
As a means of creating company-wide change and reform, all employees reflect seriously on the future vision of MORI TRUST and engage in lively debates and communications on its ideal form.

(2) MT ACADEMY:
Graded training programs, global training programs dedicated career advancement programs for female staff, MORI TRUST holds regular training sessions and workshops related to new business knowledge and techniques. These training sessions provide opportunities for mutual stimulation and promote the growth of each and every employee.

Training Program

All officers and employees (including contract employees etc.) are regularly provided with training on themes such as sustainability, compliance and protection of personal information.

Personnel Evaluation and Feedback

We conducts performance evaluations and reviews of all full-time officers and employees on a regular basis. Through regular appraisal and feedback, we accelerate employees’ career development and build a transparent personnel evaluation framework.

Bonus

MTAM pays bonuses to all full-time directors and employees twice a year and has adopted a system in which a portion of the bonus is linked to performance evaluations.

Initiatives for Well-Being (Health and Comfort)

Promotion Diversity, Equity and Inclusion (DEI)

MTAM promotes diversity, equity, and inclusion (DEI) initiatives based on “Respect for human rights and realization of a work environment that takes diversity, equity, and inclusion (DEI) into consideration” which is stipulated by the Sustainability Policy so that each of our executives and employees, regardless of gender, age, nationality, race, ethnicity, creed, religion, sexual orientation, gender identity, social status, or physical disability, will be respected for their individuality and attribute differences and each individual can maximize his/her abilities.
In promoting DEI, the Director and President is the chief executive officer, and the General Manager of the Business Administration Department is the operating officer.

Creation of Comfortable and Healthy Workplace Environment

We endeavor to create a healthy and comfortable workplace environment where all full-time officers and employees (including contract employees etc.) can reach their full potential.

(Specific Examples)
・ Leave and work restriction systems for maternal health management　　　　　　　　　
　 (special leave, restriction of overtime and holiday work)
・ Spouse’s childbirth leave system　　　
・ Maternity leave system
・ Childcare leave system
・ Childcare time system
　 (short working hour system, slide work system, restriction of overtime and holiday work)
・ Child nursing care leave system
・ Family care leave system
・ Congratulation and condolence allowance system
・ Mental health support　　　　　　　　　
・ Periodic health examinations
・ Use of Group hotels by members
・ Hourly leave system, etc.
・ Response to COVID-19
　 - Implementation of work from home
　 (with the recommendation of commuting outside rush hour if it is necessary to come to the office)
　 - Implementation of infection prevention measures
　 (alcohol disinfectant and face masks are always in stock at offices)
　 - Shift to online meetings, etc.

Implementation of Employee Satisfaction Surveys

To ensure that each employee is respected and each individual can maximize their potential, the Asset Management Company conducts an annual employee satisfaction survey to identify employees’ opinions and requests. The Asset Management Company is also working to provide a healthier and more comfortable working environment by formulating action plans to resolve areas for improvement based on the results of employee satisfaction surveys. Specifically, MTAM introduces the following measures to improve working environment.

・Introduction of business casual
・Introduction of office BGM

Scheme for Listening to Complaints

We listen carefully to the complaints and frustrations of our employees in each workplace and take appropriate steps through the whistleblowing system that is available to all officers and employees (including contract employees, and employees on loan or dispatched from other companies, employees not running in a year from whistleblowing and officers) . We take measures to ensure that no whistleblowers suffers retaliatory dismissal, disciplinary measures, or other detrimental treatment because of their whistleblowing to ensure thorough protection of the privacy of whistleblowers.

Other Initiatives

Human Resources with High Levels of Expertise

We seek the achieve even more sophisticated asset management operations by accepting human resources with extensive experience and high levels of expertise from our sponsor and the sponsor group and leveraging their specialist skills.

(Status of Employees)

Employment System for Older Persons

A system has been introduced to rehire employees who have reached retirement age and wish to continue working until the age of 65 in order to take advantage of their wealth of knowledge and experience.

(Reference) Initiatives for Employees by Mori Trust Group

MORI TRUST, the sponsor of the Asset Management Company, considers the work-life balance of its employees to help maximize each employee’s abilities and strives to create a comfortable environment for them to work.

(Note) The Asset Management Company are comprised of personnel seconded from MORI TRUST CO., LTD.

Promotion of Work-Life Balance and Women’s Participation

MORI TRUST has introduced various programs, such as childcare leave, to help employees manage both their work and childcare.

((1)(4)(5): FY2022, (2)(3): as of March 31, 2023)
(Note) Figures shown in (1), (2) and (3) are calculated for employees employed by MORI TRUST CO., LTD. and figures shown in (4) and (5) are calculated for employees assigned to MORI TRUST CO., LTD.

(Systems to Support Work-Life Balance)
(i) Leave and work restrictions for maternal health management　
(ii) Spouse’s childbirth leave
(iii) Maternity leave
(iv) Childcare leave
(v) Childcare time
(vi) Child nursing care leave
(vii) Family care leave

Certification as a Childcare Supporting Company and Start of Childcare Business

MORI TRUST is recognized as a company supporting childcare and promoting women’s activities by the Ministry of Health, Labour and Welfare (MHLW) and certified Platinum Kurumin and Eruboshi (two stars).
MORI TRSUT opened a company-sponsored nursery, Nursery Room Mirai’s, in Shiroyama Trust Tower in November 2019, which is available for use of the building’s tenants and employees.

Implementation of Work-Style Reforms

・ Participation in "Time Difference Biz” led by the Tokyo Metropolitan Government
・ Uses telecommuting and mobile workplace
・ Introduction of “workations”

Health and Productivity Management

The company, employees, their families, and the health insurance society work together on health management-related initiatives. These initiatives have been favorably received, and MORI TRUST was certified as a “Health and Productivity Management Organization” in 2022 (Ministry of Economy, Trade, and Industry).

Initiatives for Investors and Lenders

Information Disclosure

We seek to protect investors, etc., by setting forth policies and procedures to ensure that MORI TRUST REIT and the Asset Management Company disclose information in a timely and appropriate manner in accordance with relevant laws and regulations. We have also set out the Information Disclosure Regulations to help maintain and improve public trust in MORI TRUST REIT and the Asset Management Company.
In accordance with the Companies Act, the Act on Investment Trusts and Investment Corporations, the Financial Instruments and Exchange Act, the Tokyo Stock Exchange regulations, and other applicable laws and regulations, we endeavor to disclose to the public in a timely and appropriate fashion information requiring disclosure in relation to MORI TRUST REIT and the Asset Management Company and other information that will help investors make investment decisions.

IR Activities

We communicate various useful information for investors via MORI TRUST REIT’s website including timely disclosure information, financial information, portfolio information, and information about ESG initiatives and distributions.
We also post a video about financial results on the MORI TRUST REIT’s website to keep investors informed and hold Q&A sessions on financial results for each fiscal period (mainly for securities analysts and institutional investors) and provide explanations about MORI TRUST REIT’s operations and forecasts. We video the briefing sessions and post the video on MORI TRUST REIT’s website to keep investors informed.
In addition, we conduct individual interviews with institutional investors in Japan and overseas to given them a better understanding of MORI TRUST REIT’s operations.

Measures for Dealing with Complaints

The Asset Management Company has set forth the Regulations for Dealing with Complaints and Disputes, and strives to deal sincerely and promptly with complaints and other requests from customers or others and to show them understanding.